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Refund Policy

A legal disclaimer

At StratOps HQ, we strive to provide a high-quality service that helps businesses streamline their operations through document generation and review tools. However, we understand that there may be circumstances where you may request a refund. This Refund Policy outlines the conditions under which refunds are granted for our subscription services.

1. Subscription Fees

All subscription fees for StratOps HQ services, including our Base Plan, Pro Plan, and any add-ons, are billed in advance on a monthly or annual basis. These fees are non-refundable, except in the specific cases outlined below.

2. Free Trial Period

We offer a free trial period for new users. During the free trial, you have full access to the features of your chosen plan, and no payment will be charged. You can cancel your trial at any time before it ends to avoid being billed.

3. Refund Eligibility

Refunds will only be considered under the following circumstances:

  • Technical Issues: If you experience a verified technical issue that prevents you from using our service, and we are unable to resolve it in a reasonable time frame, you may be eligible for a refund.

  • Service Not Delivered: If you purchase a document review or generation service, and we fail to deliver the service as promised within the stated time frame, you may request a refund for that specific service.

Refunds will not be provided in the following cases:

  • Change of Mind: We do not offer refunds for users who change their mind after subscribing or for unused services during the subscription period.

  • Cancellation of Subscription: If you cancel your subscription mid-term, you will not be refunded for the remaining period of your subscription. You will continue to have access to the service until the end of your billing cycle.

4. How to Request a Refund

To request a refund, please contact our customer support team at dan@stratopshq.com with the following information:

  • Your account details (name, email, subscription type).

  • A detailed description of the issue you experienced or the reason for your refund request.

Refund requests will be reviewed within 5-7 business days, and if approved, the refund will be processed to your original method of payment.

5. Disputed Payments

If you dispute any charge made to your account, please contact us immediately at dan@stratopshq.com to resolve the issue. Filing a chargeback with your payment provider before contacting us may result in the suspension or termination of your account.

6. Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Information

If you have any questions about this Refund Policy, please contact us at:

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